Newark Emergency Center   Illness & Injury

324 E. Main Street - Newark, Delaware 19711 - (302) 738-4300

Newark Emergency Center maintains contractual relationships with many HMOs and other health insurance companies, including Blue Cross and Blue Shield of Delaware, Coventry, and Aetna, to cover the expense of their subscribers’ emergency medical care. There are stipulations in each company’s policy about what constitutes an emergency. It is the patient’s responsibility to determine the criteria for this. Newark Emergency Center can not make that determination. Our staff is here to provide medical care for the patient but can not always know the provisions of individual policies.

If you question whether or not your medical care will be covered by your insurance please call the number on the back of your health insurance card.

Unlike Urgent Care Centers or other limited hour facilities, NEC, similar to any emergency room of any hospital incurs greater expenses. It is therefore necessary for costs to reflect the increased expense of more sophisticated equipment, greater degree of training, and the expense of remaining open and staffing the facility 24/7. CoPays are expected to be paid at the time of service as with your family or primary care physician. If your deductible has not been met than you will receive a bill that your health insurance will not pay. It is very important that you become familiar with your own personal and family health plan.

NEC welcomes Medicare patients and will accept whatever Medicare approves for services rendered. Although they pay some of the physician charges, Medicare does not reimburse the facility for nursing care, supplies and medications. However, you will not be responsible for the balance.

DPCI, DiamondState, and Traditional Medicaid all have contracts with NEC and medical care provided here is covered through your insurance. The newest Medicaid company in Delaware, Unison, also provides reimbursement to the Center.

Billing and Payments

Billing for Newark Emergency Center and Newark Emergency Physicians is processed through Professional Associates. If you have a problem with your statement from NEC or NEP you may contact them at 302 224-5678. If you can not resolve the matter with them please put your grievance or complaint in writing and address it to:
Administrative Services, Newark Emergency Center, P.O. Box 7559, Newark, DE 19714